Introduction
We are DSM Living Trees and appreciate your business and trust. We value your trust and business. As a reputable furniture company based in Kerala, India, dedicated to crafting high-quality decor pieces for your home and office, we are committed to safeguarding your privacy whatsoever involved. Please take a moment to read through this Privacy Policy, which outlines how we handle your personal information and provides consent to its terms for using our services.Data Collection
Location of Data Storage
We are a Kerala-based company, operating web servers within India. Our hosting infrastructure is designed to uphold the highest standards of data security and comply with relevant privacy regulations. Your data is in safe hands with us.Customer Registration Data
When you create an account on our website, we collect and store the details you provide, such as your chosen username, email address, and any additional personal information you include in your profile. You have the right to access, edit, or delete your personal information, except for your username. Our website administrators can also access and modify this information.Purchase Information
To offer you the best support and services, we require your Envato/AncoraThemes purchase codes. These codes, along with support expiration dates and your user data, are securely stored to facilitate downloads, product support, and other customer assistance.Support Assistance Data
If you have a registered account and seek support, you can submit support tickets via our platform. These support requests are handled by our trusted third-party partner. We only share the information you provide explicitly and seek your consent each time you create a new support ticket. Our ticket handling partner, as well, adheres to privacy regulations, and you can learn more about their policies on their website.Comments and Contact Forms
When you leave comments on our website or use our contact form, we collect the information you provide, including your IP address and browser user agent, to prevent spam. Your submitted information is solely used for customer service purposes and is not shared with third parties for marketing.Embedded Content
Certain pages on our website may feature embedded content, such as YouTube videos. Please note that interactions with embedded content from external websites may involve data collection, cookies, and third-party tracking. Refer to the privacy policies of these third-party services for more information.Cookies
Our website employs cookies to enhance user experience. Cookies help retain preferences, enable shopping cart functionality, and provide anonymized data for tools like Google Analytics. You can manage cookie settings in your browser preferences.Access to Your Data
Your personal information is accessible to: Our system administrators. Our support team when providing assistance.Third Party Access
We do not share your data with third parties except for essential partners who assist in delivering our services.Data Retention
We retain metadata from support tickets and comments until you request their removal. If you have a registered account, your personal information is stored in your profile, accessible by you and website administrators.Security Measures
This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser.Your Data Rights
You have the right to request an export of your personal data, as well as request its deletion. However, certain data required for essential account functions cannot be erased.Third Party Websites
We may link to third-party websites, but we are not responsible for their privacy practices. Any interactions with third-party links are subject to their respective privacy policies.Release of Your Data for Legal Purposes
In specific legal situations, we may disclose your information as required by law. We may notify you in such cases, but we are not obligated to do so. Your data privacy and protection remain our priority.Thank you for choosing DSM Living Trees. Your privacy is our commitment.